dkwim Privacy Policy

1 Introduction and Scope

dkwim (dkwim.cam) is an online betting and casino platform operated for players in Bangladesh. Keeping the personal information you provide while using our services secure is our highest priority.

This privacy policy ("Policy") explains how dkwim collects your personal information, the purposes for which it is used, to whom it may be disclosed, and how your information is kept safe. By using this platform, you consent to this policy.

This policy applies to the dkwim website, mobile version, and all related services. Only users who are at least 21 years of age are permitted to use our platform.

2 What Information We Collect

2.1 Registration and Account Information

When creating an account, you are required to provide certain necessary information. This includes:

• Full name and date of birth
• Valid email address
• Username and password
• National ID number or passport details (for identity verification)
• Bank or mobile banking account details (such as bKash, Nagad, Rocket, Upay)

2.2 Transaction and Financial Information

A record of every deposit and withdrawal transaction is stored in our system. This includes the transaction amount, time, method, and tracking information. This data is used to prevent financial irregularities and to ensure the security of your account.

2.3 Device and Technical Information

When you use the dkwim platform, certain technical information is collected automatically:

• IP address and geographic location
• Device type, operating system, and browser version
• Session duration and page browsing history
• Cookies and session tokens
• Referral source and click-through data

2.4 Gaming and Betting Activity

Every game session, bet, win/loss record, and bonus claim history is recorded in our system. This information is used to ensure responsible gaming and to provide you with a better service.

3 Purpose of Data Collection

dkwim collects and uses your personal information for the following purposes:

• Identity Verification: To confirm your identity during account registration and transactions.
• Service Delivery: To smoothly operate betting, gaming, and payment services.
• Security and Fraud Prevention: To detect and prevent illegal activity, money laundering, and manipulation.
• Customer Support: To resolve your issues quickly via live chat or email.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and further improve the platform.
• Promotional Communications: To inform you about offers and updates with your consent.

4 Data Disclosure and Third Parties

4.1 Sharing Information with Third Parties

dkwim never sells your personal information. However, limited information may be shared with certain trusted partners in order to operate our services:

• Payment Processors: bKash, Nagad, Rocket, and Upay — to complete transactions.
• Identity Verification Services: For the KYC (Know Your Customer) process.
• Game Software Providers: Providers such as Pragmatic Play, PG Soft, JILI, and Spribe — for game operation.
• Technology and Security Partners: To ensure the security of the platform.

4.2 Disclosure Under Legal Obligation

If disclosure of information is required as part of a court order, a request from a regulatory authority, or a legal process, dkwim is obligated to provide the necessary information to the relevant authorities in compliance with the law.

5 Data Security Measures

dkwim uses industry-standard technology and processes to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall and Intrusion Detection: Active monitoring to prevent cyberattacks.
• Data Masking: Sensitive financial information is masked within the system.
• Regular Security Audits: Periodic security testing conducted by third-party experts.

Even so, no digital system is 100% secure. You also have a responsibility to keep your password confidential and to notify us immediately if you notice any suspicious activity.

6 Cookie Policy

The dkwim platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for the platform to function properly; these cannot be disabled.
• Performance Cookies: Used to analyze user behavior and improve the service.
• Preference Cookies: Used to remember your language, theme, and settings.
• Analytics Cookies: Used for traffic analysis and monitoring platform performance.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

7 Data Retention Period

dkwim retains your information for as long as necessary to meet legal obligations, resolve disputes, and enforce contractual terms. Generally:

• Account information: At least five years after the account is closed.
• Transaction records: For the period specified by financial regulations.
• Communication history: Three years after the last communication.
• Log files: Generally 90 days for security purposes.

Once the retention period expires, information is deleted or anonymized by secure methods.

8 Your Rights

You have certain important rights regarding your personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to limit the use of your information in certain cases.
• Right to Portability: The right to receive your information in a structured format.
• Right to Withdraw Consent: The right to withdraw your consent at any time.

To exercise any of these rights, please contact us. We will endeavor to respond within the time period required by law.

9 Protection of Minors

dkwim strictly refrains from providing services to individuals under the age of 21. We do not intentionally collect any information from minors. If a minor has created an account and we identify this, that account will be closed immediately and the collected information will be deleted. If a parent or guardian believes their child has used our platform, please contact us.

10 International Data Transfers

Our servers and third-party partners may be located outside of Bangladesh. For any international data transfer, dkwim ensures that adequate protections for your information are in place in the destination country or organization. We use standard contractual clauses and other lawful methods to keep these transfers secure.

11 Policy Changes

dkwim may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform and inform you at your registered email address. Continued use of the platform after changes have been made will be considered as your consent to the updated policy.

The date of the most recent update to this policy will always be displayed at the top of the page. Earlier versions will no longer apply.

12 Responsible Gaming and Data Protection

Information about your gaming activity may be used to ensure responsible gaming. If we notice that your playing patterns are concerning, we may contact you. This initiative is taken in your interest.

To learn more about responsible gaming, visit our Responsible Gaming page.